Phantom
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Ticketing
- Can I change or modify my reservation?
- How do I get the invoice for my order?
- What time do the doors open?
- How to book tickets for a group or a works council?
- I bought my ticket at the Accor Arena box office, my event is postponed or canceled, how can I get a refund?
- Is there a time frame to get a refund?
Other
- Where is the entrance to Phantom?
- Is there always an intermission?
- What time do events end?
- Where to leave personal belongings at the cloakroom?
- How can I exercise my GDPR rights regarding my personal data?
- Is there a cloakroom and/or a luggage check?
Children/ minors
Parking
- Is there parking reserved for PMR/PSH?
- What are the allowed dimensions to access the Accor Arena parking?
- What are the opening and closing hours of the parking lot?
- Are coaches allowed?
- The event is postponed, what about my parking space?
- The parking reservation shows full, what can I do?
Ice skating rink
PRM / Disabled persons (accessibility...)
- Low Vision Headset
- I am deaf/hard of hearing and would like information before booking my seat, who can I contact?
- I am a person with a disability or reduced mobility (PSH/PMR), what access options are available to enter the Arena?
- Is there parking reserved for PMR/PSH?
- Can I come with crutches/canes?
- I am visually impaired, can I come with my guide dog or assistance dog?
Services
- How are cups managed at the Accor Arena?
- Can I bring a water bottle?
- Can I exchange or get a refund for an item purchased at an event?
- Are hearing protections provided?
- Are there hotels/accommodations around the Accor Arena?
- Can I buy merchandise on site?